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Trillium FAQ

Same-day Pickup

When can I place my pickup order?
You can place your online pickup order, daily starting at 9 AM and up-to 30 minutes prior to close at each location. All orders are for same-day pickup, no orders for future dates. 

Do I have to order online or can I place an order when I arrive?
Ordering online ahead of time is encouraged to ensure a smooth pickup experience, however, products may also be purchased on-site.

Can someone else pick up my order for me?
Yes! The person picking up will just need a digital copy of your receipt and their own valid 21+ ID.

What if I don’t pick up my order by close?
Your order will be canceled, restocked, and refunded without penalty. We kindly ask that you do not abuse this service as a means of “holding” beer. 

Is parking available at Fenway?
Yes, guests can use the above-ground lot or the garage at Landmark Center. The first 15 minutes of parking are complimentary. Additional metered parking is available on neighboring streets.

Can I order single cans? Bottles?
At this time, our order interval for canned beer is by the 4-pack. Bottles may be purchased individually.

Have other questions? Feel free to email us at!

UPS Direct

Currently Shipping to: MA, NH, VT, PA, KY & D.C.
 Click Here for State Specific Details

When can I order for UPS Direct?
Anytime, any day! 

When will my order ship?
Orders going to New England states ship Monday-Thursday. Orders for states outside of New England ship Monday-Wednesday. The All orders placed on a day that we are not shipping will kept properly stored in our coolers and shipped the following Monday.

When will my beer be delivered?
All packages are shipped via UPS ground and are expected to arrive in 1-3 business days depending on your . You will receive an email with tracking information once your order has shipped. 

Is there a minimum or maximum on what I can order?
There is no minimum order requirement, however, shipping limits and regulations do vary per state. Click for details before ordering.

*For Pennsylvania Residents Only: 

  • *Total Order Limit (per month): The law states that no PA resident may order more than 192 fl oz. per month. This equates to (3) four-packs of 16 oz. cans. If more than (3) four-packs are added to your order, we will need to issue a refund.
  • *Brand Order Limit (per year): PA also requires that no resident may order more than 96 fl oz. of any single brand per year. This equates to (6) 16oz cans, but because we sell all brands in four-packs, in practice, the limit is (1) four-pack, per brand, per year. Any orders containing multiple four-packs of the same brand will be refunded.

*For Washington D.C. Residents Only:

  • *Total Order Limit (per month): The law states that no DC resident may order more than 12 units of alcohol per month (3 four-packs.)  If more than (3) four-packs are added to your order, we will need to issue a refund accordingly.

What does shipping cost?
Shipping rates are determined per box, based upon quantity of 4-packs ordered. (1-3) 4-packs, $25.00 and (4-6) 4-packs, $30.00. Orders greater than 1-case will require additional boxes at the same rates. For example an order of (9) 4-packs would cost $55.00 to ship in (2) boxes. 

Does someone need to be home at the time of delivery?
Yes. Adult signature is required at time of delivery. UPS will not leave the package without someone over the age of 21 present with a valid ID. 

Can I cancel my order?
Yes. You can cancel your order for a full refund if it has not yet shipped. 

Can I order bottles?
Not quite yet! 

What about merchandise?
Currently, we do not offer merchandise through UPS Direct, but check out our online merch store.

I live outside of the states listed for UPS Direct - can you ship to me? 
Unfortunately no. We are currently only shipping to 6 states: Massachusetts, New Hampshire, Pennsylvania, Vermont, Kentucky, and Washington D.C.

Can I order beer for a friend or family member?
Yes! You can place an order to be delivered to anyone that lives within Massachusetts, New Hampshire, Pennsylvania, Vermont, Kentucky, and Washington D.C. As a reminder, someone over the age of 21 must be home to accept the delivery.

Can I use a Trillium gift card on the beer store?
Not yet. For shipping compliance purposes the Trillium online beer store is separate from our curbside store.

Will all brands be available via UPS?
Availability will vary by day depending upon inventory and release schedule. 

I received my order and something is wrong!
Our apologies! Please contact us via your preferred social media platform or at and we'll make every effort to resolve your issue in a timely manner. 


Do you host private events at any of your taprooms?
Yes! We offer versatile event packages at all 3 taproom locations for groups of 10-200 guests. For all inquiries please visit our Private Events page!

Do you offer growlers?
We are not selling growlers or offering growler fills at this time.

Do you sell kegs?
We do not sell kegs at this time.

Do you offer tours?
We are unable to offer tours at this time, however, all three taprooms are designed with an open-air architectural concept which allows you to view parts of the brewery. Our team is always on hand to discuss our background and what we're currently up to. Just ask on your next visit!

Do you host virtual tastings?
We have paused events of this nature until further notice.

Are you hiring?
As a small but growing business we’ll be needing to add to our family of staff from time to time. You can check our current job postings here: Current positions available


Are Soak Seltzers 100% gluten-free?
No, Soak is technically NOT gluten-free, as they do contain a very small amount of malt (less than 0.1%)

How many calories are in each Soak can?
Each can contains 140-160 calories per can, depending on the variant.

How many grams of sugar are in each can?
The sugar level ranges between 10.8g and 14.5g per can, depending on the variant.

Is Soak available in single cans or mixed packs?
No, SOAK cans are currently available in 4-packs, and cannot be mixed.

Is Soak vegan-friendly?
Indeed it is!

Still Have Questions?

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