To our customers, friends, and family:
We’ve seen the recent social media commentary from our community. We have read and discussed every post, comment, and critique.
We opened Trillium in 2013 with three people and a dream of brewing exceptional beer to share with our local community. We did not know how it would turn out, but we were passionate and persevered. The idea that we might eventually build a company with a team of hundreds whom we would consider family at that point was still a dream. Now we are a passionate crew of 286 and could not have grown so fast in just five years without our exceptional team and loyal customers, and we could not be more grateful.
We would like to address recent comments regarding our employment practices. The conversation regarding tip-based wages is a long-running restaurant consideration, but is now also relevant in the young craft brewery retail industry. Five years ago we adopted this model and have watched the industry around us grow largely in the same way. Whether or not this model is the ideal model for our industry as a whole has been a topic of debate recently, and we want to be part of the discussion as the industry matures and moves forward with more amazing local craft breweries opening up every year. We have already spoken with the Massachusetts Brewers’ Guild to begin a discussion locally in our state, to start the conversation, and help each other identify best practices for the benefit of our employees and our customers.
We pay our team in accordance with typical standards in the craft beer industry and with state and federal wage and hour laws. Feedback on our model from our staff has been overwhelmingly positive. We listen to feedback and try to respond quickly to improve the experience for our team and our customers. We opened Fort Point just one month ago and, in that process, some of our tenured retail staff were given a lower rate than they had previously been making. We have since met with those team members and reinstated their original rate. We have also reached out to our entire staff to discuss the situation, address any questions regarding compensation and benefits, and ask for their feedback, as it is critical to our success.
We apologize that this has caused any of our employees, customers or friends to doubt, in any way, the integrity of Trillium or their ongoing support of us. We are fortunate that we've assembled such a talented team and remain committed to brewing exceptional beer that we can share with our family, friends, and customers.
- Trillium Brewing Company